Returns & Exchanges
Would you like to exchange and/or return your order?
At Hyda we try our best to guarantee a unique shopping experience. When you receive your order, if you are not satisfied, you are free to change or return your purchase.
Reasons accepted for exchanges and /or returns:
I want to exchange my article for another
I want to change the size of my item
I have received my order in poor condition
I don't like my products
*** We only accept returns and /or exchanges made within 30 days of the delivery date.
What steps must I take in order to exchange and / or return?
The first step is to contact us at: info@hydajewelry.com
The article must be returned in the same condition in which it was received. Please send us the article using or including the original packaging as well as the instructions, and any documentation that may have accompanied it.
Wrong or defective product:
In the case that you receive your product with a manufacturing defect, please contact us directly at info@hydajewelry.com
Within 30 days of receiving your order please send us an image that clearly shows the damage or defect, and we will verify whether the product is faulty or not. If its determined that your item is faulty, Hyda will bear the shipping costs of returning the product to our offices. A refund or exchange will be made effective to the purchaser shortly after Hyda has verified the product is defective.
What shipping costs apply?
All shipping costs associated with an exchange or return are to be borne by the buyer, with the exception of products deemed to be faulty / defective or in the case that the wrong products have been received. In these exceptional circumstances, the delivery costs will be paid by Hyda through Paypal or bank transfer.
When will I receive my refund?
When the package has been returned to our office, it will be reviewed by our team before they proceed with a full refund. The product must have been shipped within 30 days of receiving the order, it must not have been used and must be in its original packaging. If your return is approved, a full refund will be issued within a maximum period of 14 calendar days. You will be notified by email of the transaction. Once the refund has been issued it may take up to 2-3 business days to be effective.
